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Traceable and Transparent Sourcing
We are committed to building meaningful trading relations with our partners and farmers through our long-term collaboration and agreements.
We are interested in where coffee comes from, who grows it, and how it gets from farm to cup:
- Provide transparency regarding coffee sourcing aspects and farm programs
- Transition to long-term sourcing from farms where we run farm-level programs
Traceability Systems
Through our partnerships with platforms such as Beyco— a global independent coffee connection and trading platform on blockchain and Rainforest Alliance and Fairtrade archives, we trace Pelican Rouge coffee back to its origin. We collaborate with multiple partners such as traders, cooperatives, washing stations or even individual smallholder farms to increase supply chain visibility.
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Report a complaint
Lot number can be found on the packing list, on the boxes or/and on the packaging.
In case of a complaint regarding foreign matter, product characteristics or packaging the kind request to send a sample to:
Quality Assurance
Leeghwaterstraat 6
3316EC, Dordrecht (NL)
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Dear Client, Pelican Rouge is the manufacturer of the coffee beans and instant products you may use. If you are experiencing difficulties with the machine, have complaints about services or other enquiries regarding Selecta, we kindly request you to contact Selecta directly. This way we are most likely to help you quicker!